42% of people living with sight loss have been turned away by a taxi or minicab in the last year because of their guide dog and 38% of assistance dog owners have illegally been asked to pay an extra fare for carrying their dog.
People miss important appointments due to the refusals and it can leave them too anxious and worried to use minicabs again.
This is shameful and the Guide Dogs for the Blind Association and I are asking the Government to have all taxi and minicab drivers receive disability equality training so they are aware of the law and assist their disabled customers in the right way.